ARE THERE NEW LOCATIONS ON THE WAY?
We are always looking for spots to sculpt your body. Interested in seeing a Pure Pilates Austin studio near you (Austin or otherwise)? Contact us at email@example.com and let us know!
HOW DO I SIGN-UP?
Click here to view class times and schedule your sculpt session. If it is your first time to our studio, you must register with Mindbody Online and create a user account separate for just Pure Pilates Austin (we know many of you already have many Mindbody accounts). Once you register you are then ready to purchase sessions and register for classes. You can even do this through our new on your mobile device (just search Pure ATX)!
WHAT IS THE LATE CANCEL POLICY?
We understand that plans change and life gets in the way sometimes, but in order to be fair to all of our clients we ask you to follow our late cancellation/no show policy.
- EFFECTIVE 12/1/2019: For ALL classes if you cancel within 12 hours of the start of class, you will be assessed a Late Cancellation Fee
- If you cancel WITHIN 1 hour of the class start time, you will be assessed a No-Show Fee
- If you fail to show up to class and do not cancel you will be assessed a No-Show Fee
Late Cancellation Fees are the loss of one class for clients who purchased a set number of classes (i.e. single session or 5 class pack) and a $15 fee for clients with a Monthly Unlimited package. No-Show Fees are the loss of one class for clients with a set number of classes and a $20 fee for clients with a Monthly Unlimited package.
Late Cancel and No Show fees are processed each Tuesday for the previous seven days.
Note that if your plans change, there is a $15 fee to rebook you to a LATER class unless 6 hour notice is given. We are happy to accommodate moves to earlier class times if spots are available.
WHAT DOES IT MEAN IF I AM ON THE 'WAIT LIST'?
If you are on the wait list, getting into the class is dependent upon someone else currently signed up dropping the class or failing to show up. If you are #1 or #2 on the waitlist, be sure to monitor your email 2 hours prior to class for an update on slots opening up due to late cancellations. If it is almost class time and you are still on the waitlist, feel free to swing by just before class and cross your fingers!
With the wait list, we typically email you as soon as you are off the wait list. If you are opted out of all email notifications we cannot legally do that for you. If you are not opted into emails and you list yourself on a waitlist it is your responsibility to monitor your class schedule either through your online account or our Pure Pilates ATX app. Once you are in a class and off the wait list it shows the class in "My Classes" rather than "My Waitlists" - the app is much easier to use.
If you are on the wait list we assume that you still want the spot if it is over an hour before the start of class. If you are no longer interested in the spot if one opens up, please remove yourself from the waitlist via the online system or the app so that you are not added to the class.
Note - that when you receive the email notification it will say 'From wait list Unconfirmed.' This means that you have a spot in the class. Do not worry about the unconfirmed aspect or confirming with the studio as we plan on seeing you later.
WHAT HAPPENS IF I AM RUNNING LATE TO CLASS?
Due to high demand, we can only hold your spot for 3 minutes after class begins, at which point anyone waiting to get into class will be allowed to fill in any empty machines. If you are going to be late - call the studio and let us know that you will still be there. That way we know you are coming and can hold your spot!
If you get there late and there is still an empty machine available, you can join the class, but please try not bother the the other clients and do not forget to sign in after class.
If you do show up late and your space has been given to another client, we will give you your class back to use at a later time.
Note that if your plans change, there is a $15 fee to rebook you to a LATER class unless 4 hour notice is given. We are happy to accommodate moves to earlier class times if spots are available.
WHY DOES THE SYSTEM ASK FOR MY CREDIT CARD INFORMATION WHEN I'M PURCHASING A CLASS?
Due to the intimate size of our studio and high demand for classes, we require a credit card to reserve your space so that we are able to charge for Late Cancellations and No Shows. See ‘What is the Late Cancel Policy?’
I SEE A CHARGE ON MY ACCOUNT, BUT I WAS IN CLASS. WHAT DOES IT MEAN?
All Late Cancel and No Show Fees are charged each Tuesday for the previous seven days. If you see a charge on a Tuesday, it does not necessarily mean that it was for that day.
Please sign-in to your account online and check your class history to see if you late cancelled the class or were marked as a no show. Once you check your account history and you notice an error, please contact us at firstname.lastname@example.org.
WHEN DOES MY PACKAGE EXPIRE?
All Pure Pilates Austin packages have expiration dates. The expiration dates can be found below, in addition to online in the Mindbody store and on the app when making a purchase.
NEW CLIENT PACKAGES
- New Client/Student 2 for $30/$25 - 30 days from purchase
- New Client/Student Month Unlimited - 30 days from 1st use
- Single Session - 30 days from purchase
- 5 Class Pack - 3 months from purchase
- 10 Class Pack - 6 months from purchase
- 20 Class Pack - 12 months from purchase
- 30 days from first use
WHAT HAPPENS IF I BUY A MONTHLY PACKAGE, BUT WILL BE OUT OF TOWN DURING THE ONE MONTH PERIOD?
If you will be out of town for over one week you are eligible to ‘freeze’ your monthly class package for the period of time that you are away. This means that your 30 days to use your monthly classes will not continue to be used while you are away and will start again when you return. Each freeze incurs a $15 fee. Freezes can only be done for a minimum of 5 days and a maximum of one month. A package can only be frozen one time (one time for each paid month for contracts or packages longer than a 1 month period). Just email us with the date that you would like your membership frozen and when you will return.
WHERE ARE YOU LOCATED?
Our West Campus location is at the corner of 22nd 1⁄2 and Pearl Streets – just west of the UT Austin campus. Note that the actual studio location is NOT at our street address on Rio Grande. Click here for a detailed map of the West Campus location.
Our location at The Domain is located at 11011 Domain Drive #115 (right next to Blo – Blow Dry Bar). Click here for a detailed map of The Domain location.
Our South Lamar studio is located at 1414 South Lamar Blvd. #1001 (just south of Saxon Pub). Click here for a detailed map of the South Lamar location.
CAN I USE MY PACKAGE AT ALL LOCATIONS?
Yes! You can use your package at any of our three locations - West Campus, The Domain or the South Lamar studios. Just sign-up online, via our app (Pure Pilates ATX) or the Mindbody Connect app. Be sure to check which location you register for as we cannot waive no-show fees for arriving at the wrong location!
WHERE SHOULD I PARK?
At the West Campus location - free parking is available in The Quarters On Campus parking garage just around the corner from the studio. You can enter on either Rio Grande between 22nd 1/2 and 23rd Streets or on 22nd 1⁄2 between Pearl and Rio Grande (keep in mind that Rio Grande and 22nd 1⁄2 St are both one way streets). Then, remember to bring your parking ticket to class and we’ll validate it for you!
At The Domain location – free parking is available in front of the studio on Domain Drive or directly behind the studio on the ground floor of The Domain apartments. A covered walkway links the garage parking to the front of the studio space.
At the South Lamar location - free parking is available directly behind the studio in the retail section underneath the newest portion of the Post South Lamar apartments or to the side of the older Post South Lamar apartments (near Barlata).
WHERE CAN I LEAVE MY BIKE?
At West Campus, there are two bike racks located nearby, one on 22 1⁄2 Street by the entrance to the parking garage and the second inside the parking garage on the first floor in the SW corner (nearest to 22nd 1⁄2 and Pearl Streets).
At The Domain and South Lamar, bike racks are located in the garage directly behind the studio.
We appreciate leaving your bikes outside the workout space!
WHAT SHOULD I WEAR TO CLASS?
Clothing – Athletic clothing that you don’t mind getting sweaty, is comfortable to move in and provides enough coverage to make you feel comfortable while performing exercises sideways and even upside down.
Socks – We require everyone to wear socks during class. We recommend socks that have grips on the bottom to prevent slipping during certain exercises. A variety of socks with grips on the bottom can be purchased at the studio or you can bring your own.
WHAT SHOULD I BRING WITH ME?
Socks (preferably with grip on the bottom) and a water bottle. Energy, an open mind and a smile doesn’t hurt either!
IT'S MY FIRST TIME, WHAT SHOULD I DO?
Be sure to show up at least 15 minutes before your scheduled workout. We will have you fill out a quick form, show you the ins and outs of the studio and get you set-up for your first class. Be sure to take a look at the other FAQs too for all your other questions and feel free to check out some of the exercises likely to be featured here prior to class to get a little background on the workout.
I'VE NEVER DONE PILATES IS THAT OK?
Of course! Pure Pilates Austin is a modified form of pilates that incorporates interval cardio and strength training with traditional pilates methodologies. No experience is needed, as your trainer will describe how to perform each exercise – just bring an open mind and a lot of energy!
I AM NOT IN TIP-TOP SHAPE, CAN I STILL DO THIS?
Absolutely! While our trainers recommend resistance levels and a pace for each exercise, it is fully customizable for you. Keep on coming and you won’t have to ask this question.
I AM EXPECTING A LITTLE ONE, CAN I STILL WORKOUT AT PURE PILATES?
Yes! All our trainers have been trained to work with mothers-to-be. We recommended that you begin classes early in your pregnancy and you consult with your doctor before you begin any exercise program. Also, please tell your instructor if you are pregnant, so modifications can be provided prior to class.
HOW OFTEN SHOULD I WORK OUT W/ PURE PILATES AUSTIN?
We recommend as much as you desire and your body can handle. This can range from once a week to nearly every day (it is healthy to give your body a break from time to time). Our sculpt workout is a great complement to cycling, running, hiking and yoga. We encourage clients to mix up their workout routine to stay engaged and see maximum results!
IS THERE AN APP FOR THIS?
Yes – There are apps for iPhones, iPads, Android phones and tablets. Simply search for ‘Pure ATX’ in the App Store or on Google Play. Download the app to purchases and schedule classes right from your mobile device.
DO YOU HAVE SHOWERS?
Unfortunately, due to our small size we do not have showers available in any of our studios.
CAN I BRING MY PET TO CLASS?
Due to the small size of our studios, and to be courteous to all of our clients, we ask that you leave your furry friends at home.
WHAT IF THERE IS ICY WEATHER?
There is no definite timeline of when we will cancel classes as we do wait to see if there is actual ice/sleet, etc. that happens. Classes can be cancelled anytime up to 1 hour before the class start time. We try not to cancel classes as we do have so many individuals that live close by within walking distance. You will be notified via email if a class you are registered for is cancelled as soon as possible.
If you are not sure about things or want to risk paying a late fee - our advice is to cancel your class for tomorrow morning and then if you wake up and you feel safe and classes are not cancelled you can see if you can get a last minute spot. If we do hold classes we hold you to the cancellation policy due to limited capacity.
WHO SHOULD I CONTACT IF NO ONE IS AT THE STUDIO AT CLASS TIME?
If in the extremely rare case no one is at the studio prior to or at class time, please email email@example.com immediately to let the team know. You may also try to contact the other two studios via phone to let them know about the situation. See contact numbers on the contact page.
If an unanticipated event causes class to be cancelled you will be made whole (classes returned, additional days added to unlimited packages and late fees waived). Additionally, you will be compensated for the unusual circumstance.
IS THERE A CLIENT REFERRAL PROGRAM?
We love having you in our studio and as part of our community. For that reason, we want to reward you for bringing in more people just like YOU and helping our community grow. For every friend, coworker or family member you refer to us that makes a purchase, you'll receive ONE FREE SCULPT SESSION for you or to share with a buddy!
TO SUBMIT YOUR REFERRAL:
1) Confirm that the client you referred has booked their first class
3) We'll review the information and drop your FREE CLASS into your account within 7 business days. If you choose to give your free class to a friend, please email us with your friend's name and email so we can get them set up.
*Minimum purchase of $30 by referred client required to be considered for referral status. ClassPass referrals not accepted.
*Clients referred prior to May 1, 2019 excluded.
IS THERE A CORPORATE INCENTIVE PROGRAM?
Yes! If you haven’t been notified by your company’s HR team regarding our Corporate Incentive Program, please email Howdy@purepilatesaustin.com for more information on how your company can enroll for special discounts and surprises.
WHAT IS THE PURE PILATES AUSTIN WORK TRADE PROGRAM?
You want free classes, we want a clean and safe studio for our clients. And so we created the work trade program whereby you clean and do a safety check for 2 machines each week and in return we reward you with free classes. Interested in joining? Email firstname.lastname@example.org for more information.