OUR COMMITMENT TO SAFETY
Safety for our team and our clients in-studio has been and will remain our top priority as we move forward. We have spent countless hours developing our new standards for operating, going above government recommendations, in order to provide you with the best at home and in-studio experience possible.
We have enhanced all cleaning procedures to include hospital grade cleaning products and additional professional cleanings. Not to mention that each client has their own Mega (sizing in at 11.5 ft long and over 3 ft wide) and no shared equipment in class. Over half of our machines are spaced at least 6ft apart (in addition to the size of the Mega) and our last machine reduces space to 4ft.
We all know air filtration is important, which is why we have installed the highest quality filters to remove additional particles from the air. We have a fresh air intake valve that works in conjunction with our air system to increase air turnover in studio and we keep the doors open when we can - it just is so hot in Austin sometimes!
This is just the start. Our team will be listening to you, fine tuning our processes and evaluating ways to keep our community safe, while sweating together.
WHAT IS THE ALL ACCESS MEMBERSHIP?
A $30 upfront monthly membership fee allows you to unlock $16 single sessions all month long (normally $32 each). For example, if you take 10 classes per month, you pay only $16/class during that month. You would pay a total of $190 that month - $30 + $160 (10 classes at $16/class). A savings of up to $130 in just one month!
There is no minimum or maximum number of sessions you can purchase, but ALL sessions must be used within the 30-day access window. The membership is set up on a monthly auto-pay schedule, but you can cancel at any time by emailing email@example.com giving a 14 day advanced notice.
IMPORTANT TO DO - NEW WAIVER STARTING MAY 2020!
All clients, including those that have filled out waiver prior to May 1, 2020, must complete a new waiver prior to attending class (virtual or in-studio) or a private training session. The waiver can be accessed here.
WHAT DOES IT MEAN IF I AM ON THE 'WAIT LIST'?
If you are on the wait list, getting into the class is dependent upon someone else currently signed up dropping the class or failing to show up. If you are #1 or #2 on the waitlist, be sure to monitor your email and texts (if you are signed up to receive them) and check your account by logging in up to 2 hours prior to class for an update on slots opening up due to late cancellations. If it is almost class time and you are still on the waitlist, feel free to swing by just before class and cross your fingers!
With the wait list, we email or text you as soon as you are off the wait list - if you are subscribed to email or text notifications. Even if you are opted into emails and you list yourself on a waitlist it is your responsibility to monitor your class schedule either through your online account or the Mindbody app. Once you are in a class and off the wait list it shows the class in "My Classes" rather than "My Waitlists."
If you are no longer interested in taking the class if a spot opens up, please remove yourself from the waitlist via the online system or the app so that you are not added to the class. If you do not and are added to the class you are responsible for adhering to the late cancel/no show policy.
Note - that when you receive the email notification it will say 'From wait list Unconfirmed.' This means that you have a spot in the class. Do not worry about the unconfirmed aspect or confirming with the studio as we plan on seeing you later. Here is a video to help.
If you are on a waitlist and you are added and do NOT have a class credit in your account, you will be charged for a single session to hold your spot. If not valid credit card is on file, you will be removed from the class.
WHAT HAPPENS IF I AM RUNNING LATE TO CLASS or NEED TO REBOOK?
Due to high demand and increased safety concerns for our team and clients, clients can only be allowed into class within three minutes of class start time.
New clients must arrive a minimum of 5 minutes before class start time or they will not be admitted into class - no exceptions.
If you arrive late, no refunds or class returns to your account will be issued so please plan ahead and know where you are going so we can sculpt with you!
Rebooking: Note that if your plans change, there is a $15 fee to rebook you to a LATER class on the same day. You must email firstname.lastname@example.org to request a move to a new class time. We are happy to accommodate moves to earlier class times if spots are available.
WHAT IS THE LATE CANCEL POLICY?
We understand that plans change and life gets in the way sometimes, but in order to be fair to all of our clients we ask you to follow our late cancellation/no show policy. By registering for class, you are agreeing to the terms of our late cancel and no show policy.
- All classes must be cancelled 12 hours prior to the start of class or you will be assessed a late cancellation charge ($15 charge or loss of class).
- If you cancel within 1 hour of the class start time, you will be assessed a no-show fee ($20 charge or loss of class).
- If you are on an "unlimited" package, associated fees will be charged. If you are not on an unlimited packages, any late cancellations and/or no shows will result in a forfeiture of your class.
Late Cancel and No Show fees are processed each Tuesday for the previous seven days.
Rebooking: If your plans change, there is a $15 fee to rebook you to a LATER class. We are happy to accommodate moves to earlier class times if spots are available.
WHY DOES THE SYSTEM ASK FOR MY CREDIT CARD INFORMATION WHEN I'M PURCHASING A CLASS?
Due to the intimate size of our studio and high demand for classes, we require a credit card to reserve your space so that we are able to charge for Late Cancellations and No Shows. See ‘What is the Late Cancel Policy?’
I SEE A CHARGE ON MY ACCOUNT, BUT I WAS IN CLASS. WHAT DOES IT MEAN?
All Late Cancel and No Show Fees are charged each Tuesday for the previous seven days. If you see a charge on a Tuesday, it does not necessarily mean that it was for that day.
Please sign-in to your account online and check your class history to see if you late cancelled the class or were marked as a no show. Once you check your account history and you notice an error, please contact us at email@example.com.
WHEN DOES MY PACKAGE EXPIRE?
All Pure Pilates Austin packages have expiration dates. The expiration dates can be found below, in addition to online in the Mindbody store and on the app when making a purchase.
NEW CLIENT PACKAGES
- New Client 2 for $32 - 30 days from purchase
- New Client 10 Pack - 90 days from purchase
- New Client/Student Month Unlimited - 30 days from 1st use
- Single Session - 30 days from purchase
- 5 Class Pack - 3 months from purchase
- 10 Class Pack - 6 months from purchase
- 30 days from first use
WHAT HAPPENS IF I BUY A MONTHLY PACKAGE, BUT WILL BE OUT OF TOWN?
If you will be out of town for over one week you are eligible to ‘freeze’ your monthly class package for the period of time that you are away. This means that your 30 days to use your monthly classes will not continue to be used while you are away and will start again when you return. Each freeze incurs a $20 fee. Freezes can only be done for a minimum of 5 days and a maximum of one month. A package can only be frozen one time (one time for each paid month for contracts or packages longer than a 1 month period). To start an account freeze just email us with the date that you would like your membership frozen and when you will return.
WHERE ARE YOU LOCATED?
Our West Campus location is at the corner of 22nd 1⁄2 and Pearl Streets – just west of the UT Austin campus. Note that the actual studio location is NOT at our street address on Rio Grande. Click here for a detailed map of the West Campus location. Here is a video to help.
Our location at The Domain is located at 11011 Domain Drive #115 (right next to Blo – Blow Dry Bar). Click here for a detailed map of The Domain location.
Our South Lamar studio is located at 1414 South Lamar Blvd. #1001 (just south of Saxon Pub). Click here for a detailed map of the South Lamar location.
CAN I USE MY PACKAGE AT ALL LOCATIONS?
Yes! You can use your package at any of our three locations - West Campus, The Domain or the South Lamar studios. Just sign-up online, via our app (Pure Pilates ATX) or the Mindbody Connect app. Be sure to check which location you register for as we cannot waive no-show fees for arriving at the wrong location!
WHERE SHOULD I PARK?
At the West Campus location - free parking is available in The Quarters On Campus parking garage just around the corner from the studio. You can enter on either Rio Grande between 22nd 1/2 and 23rd Streets or on 22nd 1⁄2 between Pearl and Rio Grande (keep in mind that Rio Grande and 22nd 1⁄2 St are both one way streets). Keep your parking ticket in a safe place, and remember to grab a parking validation ticket with a QR code on the way out.
At The Domain location – free parking is available in front of the studio on Domain Drive or directly behind the studio on the ground floor of The Domain apartments. A covered walkway links the garage parking to the front of the studio space.
At the South Lamar location - free parking is available directly behind the studio in the retail section underneath the newest portion of the Post South Lamar apartments or to the side of the older Post South Lamar apartments (near Barlata).
WHAT SHOULD I BRING WITH ME?
Socks are required to be worn on the machines at all time - you can purchase them in studio or bring your own. Loaner socks are no longer available. If you do not have payment for socks in studio or have your own you will not be admitted to class and the class will not be returned to your account.
Towels and cups are no longer provided. Please bring your own to the studio with you. Energy, an open mind and a smile doesn’t hurt either!
IT'S MY FIRST TIME, WHAT SHOULD I DO?
Be sure to show up at least 10 minutes before your scheduled workout. We will have you fill out a quick form, show you the ins and outs of the studio and get you set-up for your first class. Be sure to take a look at the other FAQs too for all your other questions and feel free to check out some of the exercises likely to be featured here prior to class to get a little background on the workout.
Note, if you arrive less than 10 minutes prior to the start of class you will not be admitted to class due to enhanced safety policies and your class will not be returned to you. Please be on time to avoid this penalty.
I'VE NEVER DONE LAGREE OR PILATES IS THAT OK?
Of course! Pure Pilates Austin is a modified form of lagree that is similar in certain ways to pilates and incorporates interval cardio and strength training with traditional pilates methodologies. No experience is needed, as your trainer will describe how to perform each exercise – just bring an open mind and a lot of energy!
WHAT SHOULD I WEAR TO CLASS?
Clothing – Athletic clothing that you don’t mind getting sweaty, is comfortable to move in and provides enough coverage to make you feel comfortable while performing exercises sideways and even upside down.
Socks – We require everyone to wear socks during class. We recommend socks that have grips on the bottom to prevent slipping during certain exercises. A variety of socks with grips on the bottom can be purchased at the studio or you can bring your own.
I AM EXPECTING A LITTLE ONE, CAN I STILL WORKOUT WITH YOU?
Yes! All our trainers have been trained to work with mothers-to-be. We recommended that you begin classes early in your pregnancy and you consult with your doctor before you begin any exercise program. Also, please tell your instructor if you are pregnant, so modifications can be provided prior to class.
DO YOU HAVE SHOWERS?
Unfortunately, due to our small size we do not have showers available in any of our studios.
ARE THERE STUDENT DISCOUNTS?
We do offer a 15% discount for all full-time enrolled students in an accredited secondary or university institution. Email firstname.lastname@example.org with a screenshot showing your name and that you are currently enrolled to have the discount applied to your account.
Note that the student discount does not apply to the All Access membership or classes, new client 2 for $32, the 4x or 8x per month packages and cannot be combined with other discounts. Student discounts MUST BE done at the time of purchase - no refunds will be provided. Be sure to email to have the discount applied to your account before you purchase anything!
IS THERE A CLIENT REFERRAL PROGRAM?
We love having you in our studio and as part of our community. For that reason, we want to reward you for bringing in more people just like YOU and helping our community grow. For every friend, coworker or family member you refer to us that makes a purchase, you'll receive ONE FREE SCULPT SESSION for you or to share with a buddy!
TO SUBMIT YOUR REFERRAL:
1) Confirm that the client you referred has booked their first class
3) We'll review the information and drop your FREE CLASS into your account within 7 business days. If you choose to give your free class to a friend, please email us with your friend's name and email so we can get them set up.
*Minimum purchase of $30 by referred client required to be considered for referral status. ClassPass referrals not accepted.
* Client referral form must be completed within 2 months of friend's purchase.
ARE THERE NEW LOCATIONS ON THE WAY?
We are always looking for spots to sculpt your body. Interested in seeing a Pure Pilates Austin studio near you (Austin or otherwise)? Contact us at email@example.com and let us know!