WHAT IS THE LATE CANCEL POLICY?
We understand that plans change and life gets in the way sometimes, but in order to be fair to all of our clients we ask you to follow our late cancellation/no show policy.
- EFFECTIVE 12/1/2019: For ALL classes if you cancel within 12 hours of the start of class, you will be assessed a Late Cancellation Fee
- If you cancel WITHIN 1 hour of the class start time, you will be assessed a No-Show Fee
- If you fail to show up to class and do not cancel you will be assessed a No-Show Fee
Late Cancellation Fees are the loss of one class for clients who purchased a set number of classes (i.e. single session or 5 class pack) and a $15 fee for clients with a Monthly Unlimited package. No-Show Fees are the loss of one class for clients with a set number of classes and a $20 fee for clients with a Monthly Unlimited package.
Late Cancel and No Show fees are processed each Tuesday for the previous seven days.
Note that if your plans change, there is a $15 fee to rebook you to a LATER class unless 6 hour notice is given. We are happy to accommodate moves to earlier class times if spots are available.